條款/政策一覽

日語｜英語｜簡體中文｜繁體中文｜韓語

● 住宿條款

日本的飯店: 右表以外的 | Prince Smart Inn | Kikusuitei
美國夏威夷的飯店: Mauna Kea Resorts | Prince Waikiki
上述以外的飯店 (The Prince Akatoki, Park Regis by Prince, Policy, Park Regis, Park Proxi, Leisure Inn)

● 隐私政策

● 互联网预订系统使用条款

● 网站政策

● Cookie政策

● SEIBU PRINCE CLUB

会員規約 | 隐私政策 | Seibu Prince Global Rewards 特别条款 | Seibu Prince Global Rewards App 使用条款

*其他服務請參閱各設施官方網站的條款和政策。

住宿協議: 日本的飯店 *Prince Smart Inn, Kikusuitei除外

適用範圍

第1條

1. 本飯店與住宿旅客之間簽訂之住宿合約及與此有關之合約，應按照本條款之規定；本條款未定事項，則依照法令等（指法令或依法規定之內容。以下相同。）或已確立之一般習慣。

2. 雖然有前項規定，本飯店在不違反法令等及習慣之範圍內，同意按照特約之規定時，應以該特約為優先。

住宿合約的申請

第2條

1. 擬向本飯店申請住宿合約之旅客，請向本飯店提出下列事項。

(1) 住宿者姓名及住宿者聯絡方式

(2) 住宿日期及預定到達時間

(3) 住宿費用(原則上按照附表1基本住宿費用的規定。)

(4) 其他本飯店認為必要之事項

2. 住宿旅客於住宿期間超過前項第2款之住宿日期而提出繼續住宿的申請時，本飯店於該申請提出時，將之視為新的住宿合約申請予以處理。

住宿合約之成立等

第3條

1. 住宿合約於本飯店同意前條之申請時成立。但是本飯店可證明未予以同意時，則不在此限。

2. 按前項規定而成立住宿合約時，請於本飯店指定之日期前，以住宿期間(超過3日則取3日)之基本住宿費用為上限，支付本飯店規定之申請費用。

3. 申請費用首先使用於抵充住宿旅客最終應支付之住宿費用，若發生適用第8條及第20條規定之事態時，按照違約金、賠償金的順序抵充，若有剩餘，將按照第14條的規定，在支付費用之際返還該剩餘金額。

4. 在本飯店指定之日期前，未按照第2項之規定支付同項之申請費用時，住宿合約即失其效力。但僅限於指定申請費用應支付日期之同時，本飯店已將該要旨告知住宿旅客之情形。

不需支付申請費用的特約

第4條

1. 雖有前條第2項規定，但本飯店得同意在合約成立後，不需支付同項申請費用為內容之特約。

2. 本飯店於同意住宿合約的申請之際，未要求支付前條第2項之申請費用、及未指定該申請費用之支付日期時，即視為按前項之特約予以處理。

配合設施內感染防止措施的要求

第5條

依照日本旅館業法 (西元1948年法律第138號)第4條之2第1項之規定，本飯店得要求擬住宿之人配合。

住宿旅客的禁止事項等

第6條

1. 住宿旅客不得讓非住宿旅客入住本飯店，不得轉讓及轉賣住宿合約上的地位，或事前未取得本飯店之同意，讓非住宿旅客在本飯店內使用住宿旅客專用設施。

2. 本飯店可能在預定住宿日之前的任何日期，以第2條第1項規定而提出申請之聯絡方式，確認預約事宜及進行其他聯絡。此種情況發生時，對於本飯店於事前進行之聯絡，住宿旅客除非有不得已之事由，否即應予回應。

拒絕簽訂住宿合約

第7條

1. 在下列情況下，本飯店可能拒絕締結住宿合約。惟本項並不代表本飯店會在日本旅館業法第5條所規定之情況外拒絕受理住宿。

(1) 未依照本條款申請住宿時。

(2) 因客滿而沒有足夠的客房時。

(3) 擬住宿之人被認為有做出違反住宿相關法令等規定、公序良俗行為之虞時。

(4) 擬住宿之人屬於日本旅館業法第4條之2第1項第2號所規定之特定感染症患者等情況(以下稱「特定感染症患者等情況」。)時。

(5) 因天災、設施故障、或其他不得已事由而無法提供住宿服務時。

(6) 擬住宿之人符合下列①至⑦項時。

① 係暴力組織、暴力組織之關係企業及團體、職業股東、偏激行為團體、組織性暴力集團、高流動性暴力組織及其他犯罪集團、其他反社會勢力或相當於此者(以下稱「暴力組織等」)或暴力組織等之相關人員時

② 係受暴力組織等或暴力組織等之相關人員支配事業活動之法人或其他團體時。

③ 係法人且其董監事(係指董事、執行董事或相當於此者)、員工、關係企業等之中，有暴力組織等之相關人員時。

④ 係讓暴力組織等使用自己之名義者時。

⑤ 做出了明顯對本飯店之客人帶來困擾之言行時。

⑥ 對本飯店或本飯店的員工，做出暴力性的要求、或要求超出合理範圍之負擔時(推動消除歧視身心障礙相關法律 (西元2013年法律第65號。以下稱「身心障礙者歧視消除法」。)依據第7條第2項或第8條第2項規定要求去除社會隔閡之狀況除外。)

⑦ 對本飯店或本飯店的員工提出之要求在執行上負擔過重、對提供住宿相關服務予其他住宿旅客明顯造成影響，重覆日本旅館業法施行規則第５條之６所規定之內容時

(7) 符合管轄本飯店之都道府縣旅館業法施行條例規定時

2. 本飯店依據前項不同意簽訂住宿合約時，擬住宿之人可向本飯店要求說明其原因。

住宿旅客之解約權

第8條

1. 住宿旅客得向本飯店提出申請，以解除住宿合約。

2. 本飯店因可歸責於住宿旅客之事由，解除住宿合約之全部或部分時(依第3條第2項之規定，本飯店指定了申請費用之支付日期並要求該支付時，於該支付之前，住宿旅客解除住宿合約之情形除外)，將按照附表2所載之規定，收取違約金。但本飯店按照第4條第1項之特約時，關於住宿旅客按該特約而解除住宿合約時之違約金支付義務，以本飯店有告知住宿旅客為限。

3. 住宿旅客在未聯絡之情況下，於住宿日當日下午8時(事先明確表達預定到達時間時，為超過該時間2小時之時間)仍未到達時，本飯店得將該住宿合約視為住宿旅客主動解除予以處理。

本飯店之解約權

第9條

1. 在下列情況下，本飯店得解除住宿合約。惟本項並不代表本飯店會在日本旅館業法第5條所規定之情況外拒絕受理住宿。

(1) 住宿旅客被認為有做出違反住宿相關法令等規定、公序良俗行為之虞時，或做出了該行為時。

(2) 住宿旅客為特定感染症患者等時。

(3) 因天災等不可抗力之原因而無法提供住宿服務時。

(4) 在房內躺在床上抽菸、玩弄消防設備等、或不遵守其他本飯店訂定之使用規則中的禁止事項(僅限預防火災上的必要事項)時。

(5) 清楚得知住宿旅客符合了下列①至⑧項時。

① 係暴力組織等或暴力組織等之相關人員時

② 係受暴力組織等或暴力組織等之相關人員支配事業活動之法人或其他團體時。

③ 係法人且其董監事(係指董事、執行董事或相當於此者)、員工及關係企業等之中，有暴力組織等之相關人員時。

④ 係讓暴力組織等使用自己之名義者時。

⑤ 做出了明顯對本飯店之客人帶來困擾之言行時。

⑥ 對本飯店或本飯店的員工，做出暴力性的要求、或要求超出合理範圍之負擔時(依據身心障礙者歧視消除法第7條第2項或第8條第2項規定要求去除社會隔閡之狀況除外。)。

⑦ 對本飯店或本飯店的員工提出之要求在執行上負擔過重、對提供住宿相關服務予其他住宿旅客明顯造成影響，重覆日本旅館業法施行規則第５條之６所規定之內容時。

⑧ 違反了本條款及其他使用規則等時

(6) 符合管轄本飯店之都道府縣旅館業法施行條例規定時

2. 本飯店依據前項之規定，解除住宿合約時，不會收取住宿旅客尚未接受之住宿服務等的費用。

3. 本飯店依據第1項解除住宿合約時，住宿旅客可向本飯店要求說明其原因。

住宿登記

第10條

1. 住宿旅客請於住宿日當天，在本飯店之櫃檯登記下列事項。

(1) 住宿旅客之姓名、住所及聯絡方式

(2) 若為日本國內無住所之外國人，則登記國籍及護照號碼

(3) 其他本飯店認為必要之事項。

2. 住宿旅客擬使用可取代貨幣之住宿券、信用卡等方式，支付第14條的費用時，請事先於前項登記時，一併出示。

客房的使用時間

第11條

1. 住宿旅客可使用本飯店客房之時間，除因住宿計畫而有特別規定外，應至本飯店規定之時間為止。但是在連續住宿時，除到達日及出發日外，可全天使用。

2. 雖有前項規定，但本飯店可同意於前項規定之時間外使用客房。此種情況發生時，本飯店將收取規定的追加費用。

遵守使用規則

第12條

1. 住宿旅客在本飯店內，請依照本飯店所規定，公告於飯店內之使用規則（包括使用導覽、各注意事項、指引等）。

營業時間

第13條

1. 本飯店主要設施等之營業時間如下，其他設施等之詳細營業時間，則透過配置的手冊、各場所的告示、客房內的館內導覽等進行介紹。

(1). 門禁................................................................................... 無

(2). 櫃檯服務........................................................................ 24小時

2. 因必要而不得已時，可能會臨時變更前項的時間。此種情況發生時，將以適當的方式通知。

費用的支付

第14條

1. 住宿旅客應支付之住宿費用等，其明細及計算方法，依照附表1所載之規定。

2. 支付前項之住宿費用等，可使用貨幣或本飯店認可，可取代貨幣之住宿券、信用卡等方式，請住宿旅客於出發之際、或本飯店要求付款時，在櫃檯結帳付款。

3. 本飯店對住宿旅客提供客房，並可供住宿旅客使用後，住宿旅客隨意而未實際住宿時，本飯店仍將收取住宿費用。

本飯店之責任

第15條

1. 本飯店因履行住宿合約及與之有關之合約，或因不履行此等合約，而對住宿旅客造成損害時，將賠償該損害。但該損害係不可歸責於本飯店之事由所導致者，則不在此限。

無法提供已簽約之客房時的處理方式

第16條

1. 本飯店無法對住宿旅客提供已簽約之客房時，應在取得住宿旅客之理解後，盡可能以相同條件，安排其他的住宿設施。

2. 雖有前項規定，本飯店無法安排其他住宿設施時，應對住宿旅客支付相當於違約金之補償費用，該補償費用抵充為損害賠償金額。但無法提供客房一事，係不可歸責於本飯店之事由所導致者，本飯店將不支付補償費用。

寄放物品等之處理

第17條

1. 住宿旅客寄放於櫃檯的物品或現金及貴重物品，若發生滅失、毀損等損害時，除為不可抗力之因素外，本飯店將賠償該損害。但本飯店對於現金及貴重物品，要求住宿旅客明確告知其種類及價格，住宿旅客卻不告知時，本飯店將以15萬日圓為該損害賠償之上限。

2. 住宿旅客攜至本飯店內之物品或現金及貴重物品，但未寄放於櫃檯者，因本飯店之故意或過失而發生滅失、毀損等損害時，本飯店將賠償該損害。但住宿旅客未事先明確告知其種類及價格者，除本飯店有故意或重大過失外，本飯店將以15萬日圓為該損害賠償之上限。

住宿旅客之隨身行李或隨身物品之保管

第18條

1. 住宿旅客的隨身行李在住宿之前即先送達至本飯店時，僅限該行李送達前本飯店已了解之情況下，負責保管，並於住宿旅客辦理報到手續時交付。

2. 住宿旅客辦理退房手續後，住宿旅客之隨身行李或隨身物品遺忘在本飯店時，本飯店原則上將靜候所有人之詢問聯絡，並要求其指示。但所有人未指示時，將根據遺失物法及管轄之警察機關的指示及指導等，按照本飯店訂定之管理程序予以處理。另外，現金及貴重物品將在包含發現日之７日以內，送交至最近的警察機關，飲料食物、有損衛生環境之物品，則將盡速按照本公司訂定之管理程序予以處理。

3. 關於前2項住宿旅客之隨身行李或隨身物品之保管，若為第1項，本飯店的責任準用前條第1項的規定，若為前項，則準用同條第2項的規定。

停車的責任

第19條

1. 住宿旅客將使用本飯店之停車場時，無論是否寄放車輛鑰匙，本飯店僅出借場所，不負車輛管理責任。但在管理停車場之際，因本飯店之故意或過失而造成損害時，本飯店將承擔該賠償之責。

住宿旅客的責任

第20條

1. 因住宿旅客之故意或過失，導致本飯店蒙受損害時，本飯店將請該住宿旅客對本飯店賠償該損害。

可分離性

第21條

1. 縱使本條款及其他使用規則等之一部分，根據法令等而被判斷為無效時，除該部分外，仍不影響其他規定的有效性。

2. 縱使本條款及其他使用規則等之一部分，在與某住宿旅客的關係為無效或取消時，除該住宿旅客外，仍不影響與其他住宿旅客之間的有效性。

準據法及語言

第22條

1. 本條款及其他使用規則等之有效性、解釋及履行，應以日本國法律為準據法。

2. 本條款及其他使用規定等內容以多國語言撰寫而成，但皆以日文為準。

條款之變更

第23條

本飯店認為必要時，得修訂本條款。此外，進行修訂時，本飯店在變更生效日的1個月以前，將變更本條款之要旨及變更後之條款內容，以及其生效日，公布在官網上。

附表1　　住宿費用等之明細(第2條第1項及第14條第1項相關)

	明細
住宿旅客應支付之總額	住宿費用	①基本住宿費用 (客房費用 (或客房費用＋早餐費用) ) ②服務費 (①×本飯店訂定之費率)
	追加費用	③餐飲費用 (或追加餐飲 (早餐以外的餐飲費用) 及其他的使用費用) ④服務費 (③×本飯店訂定之費率)
	稅	A 消費稅 B 住宿稅 C 溫泉稅

備注

1.基本住宿費用按照本飯店提出之費用表。

2.本飯店的兒童、成人費用採取相同價格，但不需要提供寢具及餐飲之幼兒則不收取費用。但可能依季節及住宿計畫而設定兒童費用及幼兒費用。此種情況發生時，將以適當的方式進行通知。此外，幼兒係指1歲至未滿6歲，兒童係指6歲至未滿12歲。稅法修正時，依照該修正後之規定。

附表2　　違約金

合約申請人數		收到解約通知之日
合約申請人數		不住宿	當天	前一天	20天前	40天前
一般	14人以內	100%	80%	20%	－	－
團體	15人～99人以內	100%	80%	20%	10%	－
	100人以上	100%	100%	80%	20%	10%

(注)

％是相對於基本住宿費用之違約金比率。

合約天數縮短時，無論縮短天數為何，均收取1天(首日)的違約金。

團體旅客(15人以上)解除了部分合約時，對於住宿10天前(在該日之後受理申請時，為該受理日)之住宿人數的10％(尾數進位。)人數，不收取違約金。

本飯店另行企畫之住宿套裝行程、計畫、其他個別特約，可能會訂定與上述不同之違約金。

Go To TOP

Accommodation terms and conditions: Kikusuitei

Scope of Applications

Article 1

1. This document (“Terms and Conditions”) describes the terms of accommodation agreements and related agreements (collectively “Accommodation Agreements”) concluded between Kikusuitei (“Hotel”) and its guests (“Guests”). Any items not stipulated in this Terms and Conditions shall be determined according to the laws and regulations or legal and regulatory basis (collectively "Laws”) or generally established custom.

2. Notwithstanding the above, in cases where the Hotel accepts a special agreement, insofar as such special agreement does not violate the Laws or generally established custom, such special agreement shall have precedence over this Terms and Conditions.

3. Words importing the singular include the plural and vice versa.

Requesting an Accommodation Agreement

Article 2

1. When requesting an Accommodation Agreement with the Hotel, please provide the Hotel with the following information.

(1) Names and contact information of Guests

(2) Dates of stay and estimated time of arrival

(3) Accommodation fee (normally the basic accommodation fee as specified in Table 1 below)

(4) Other items as specified by the Hotel

2. If Guests wish to extend their stay beyond the dates specified in Paragraph 1 (2) above and have requested during their stay, the Hotel will process such request as an offer for new Accommodation Agreements at the time such request is made.

Effective Date of Accommodation Agreements

Article 3

1. Accommodation Agreements become effective when the Hotel approves the request described in Article 2 above. However, this will not apply if it is proved that the Hotel did not approve the request.

2. When Accommodation Agreements become effective as described in Paragraph 1 above, Guests shall pay the Hotel an amount not exceeding the basic accommodation fee for the indicated stay (equivalent to 3 days’ stay, for a stay of 4 days or over) by the date Hotel specifies.

3. Firstly, the request fee described in Paragraph 2 above will be applied to final accommodation fee that Guests are required to pay. Secondly, in the event of any of the conditions described in Articles 8 and 20 below, such request fee will be applied to cancellation fee and then to compensation. Thirdly, if there is any balance remaining, it will be returned to Guests at the time the fees stipulated in Article 14 are paid.

4. If Guests do not pay the request fee described and as stipulated in Paragraph 2 above, by the payment due date specified by the Hotel, their reservation becomes immediately null and void, provided that the Hotel has notified them of the payment due date in advance.

Special Agreements in Which Payment of the Request Fee is Not Required

Article 4

1. Notwithstanding Article 3 Paragraph 2 above, after entering Accommodation Agreements, the Hotel may in some cases offer a special agreement in which payment of the request fee will not be required.

2. If the Hotel did not request payment of the request fee described in Article 3 Paragraph 2 above when accepting the request for Accommodation Agreements, or did not specify a payment due date, Accommodation Agreements will be treated as a special agreement as described in Paragraph 1 above.

Request for Cooperation in Infection Control Measures at Facilities

Article 5

The Hotel may request cooperation from the person who intends to stay at the Hotel in accordance with the provisions of Article 4-2, Paragraph 1 of the Hotel Business Act (Act No. 138 of 1948).

Prohibitions

Article 6

1. Guests will not let others stay at the Hotel, assign or resale Accommodation Agreements, or let others use Hotel’s facilities for Guests only without the Hotel’s prior written consent.

2. Before the date of stay, the Hotel may contact Guests through the contact information provided based on Article 2 Paragraph 1 above for confirmation of bookings, etc. In this case, Guests will response unless there are unavoidable circumstances.

Refusal to Conclude Accommodation Agreements

Article 7

1. In any of the following cases, the Hotel may decline to honor the Accommodation Agreement. However, this Paragraph does not mean that this Hotel may refuse accommodation in cases other than those listed in Article 5 of the Hotel Business Act.

(1) The request for accommodation is not made in accordance with this Terms and Conditions.

(2) The Hotel is fully booked and there are no rooms available.

(3) The person intending to stay at the Hotel is deemed to have violated applicable Laws, public order or public morals.

(4) The person intending to stay at the Hotel is a patient, etc. of a specified infectious disease as defined in Article 4-2, Paragraph 1, Item 2 of the Hotel Business Act ("Patient of a Specified Infectious Disease”).

(5) Accommodation cannot be provided due to Acts of God, failure of facilities or other unavoidable circumstances.

(6) Any of the following items apply to the person intending to stay at the Hotel.

① Such person is a member of or in any way affiliated with a violent organization, an enterprise or organization affiliated with a violent organization, an organization that conducts radical action, crime groups specialized in intellectual crimes, semi-violent organization, other crime organization or other antisocial organization (collectively “Violent Organization”).

② Such person is a member of a company or other organization whose operations are controlled by a Violent Organization or affiliate thereof.

③ Such person is a legal entity which has an officer (director, executive officer, or any other equivalent person), employee, related person, etc. related to a Violent Organization.

④ Such person accepts the use of its name to a Violent Organization.

⑤ Such person commits significant disturbance of other guests of the Hotel, by words or action.

⑥ Such person makes demands by violence, or otherwise makes demands on the Hotel or its employees exceeding the reasonable extent (excluding cases where the person seeking accommodation requests the removal of social barriers pursuant to the provisions of Article 7, Paragraph 2 or Article 8, Paragraph 2 of the Act (Act No. 65 of 2013. "Act on Elimination of Discrimination against Persons with Disabilities") on Promotion of Elimination of Discrimination on the Basis of Disability.).

⑦ Such person who intends to stay in the Hotel has repeatedly made a request to the Hotel or its employees as specified in Article 5-6 of the Enforcement Regulations of the Hotel Business Act as a request whose burden is excessive in its implementation and which may seriously impede the provision of accommodation-related services to other guests.

(7) The Hotel falls under the provisions of Prefectural Ordinance of the Hotel Business Act of the Prefecture that has jurisdiction over the Hotel.

2. In the event that the Hotel cancels the accommodation contract in accordance with the preceding Paragraph, the Guest may request an explanation of the reasons for such cancellation.

The Guests’ Rights of Cancellation

Article 8

1. Guests may cancel Accommodation Agreements at any time by notifying the Hotel.

2. If Guests cancel Accommodation Agreements, in whole or in part, for reasons due to Guests, (unless the Hotel requested a payment of an accommodation fee specifying a payment date as stipulated in Article 3 Paragraph 2 above, and the Guests cancelled Accommodation Agreements before such payment), Guests shall be liable for payment of a cancellation fee as specified in Table 2. However, in the event of a special agreement as described in Article 4 Paragraph 1 above, Guests shall be liable for payment of such cancellation fee. However, provided only if the Hotel notifies, when entering into a special agreement, Guests their duty to pay the cancellation fee.

3. If Guests do not arrive at the Hotel by 8:00 pm on the first day of reservation (or within two hours of the expected arrival time notified by Guests in advance) without notifying the Hotel, such Guests’ reservation may be deemed to be cancelled.

The Hotel’s Rights of Cancellation

Article 9

1. The Hotel may cancel Accommodation Agreements in the event of any of the following. However, this Paragraph does not mean that this Hotel may refuse accommodation in cases other than those listed in Article 5 of the Hotel Business Act.

(1) The person intending to stay at the Hotel is deemed to violate or has violated applicable Laws, public order or public morals during the stay.

(2) The person intending to stay at the Hotel is a Patient of a Specified Infectious Disease.

(3) The Hotel is unable to provide accommodation due to Acts of God and other force majeure events.

(4) Smoking inside the facility (including smoking with electronic cigarettes, heated tobacco, etc.),in the case of smoking in bed, mischievous use of fire extinguishing equipment, or other actions prohibited by the Hotel’s terms of use (“Terms of Use”) (insofar as they involve matters necessary for fire safety).

(5) Any of the following items apply to Guests.

① Such Guests are members of or in any way affiliated with a Violent Organization.

② Such Guests are members of a company or other organization whose operations are controlled by a Violent Organization or affiliate thereof.

③ Such Guests are members of a legal entity which has an officer (director, executive officer, or any other equivalent person), employee, related person, etc. related to a Violent Organization.

④ Such Guests accept the use of their names to a Violent Organization.

⑤ Such Guests commit significant disturbance of other guests of the Hotel, by words or action.

⑥ Such Guests make demands by violence or threat of violence against, or otherwise make demands on the Hotel or its employees exceeding the reasonable extent (except when the Guest requests the removal of social barriers as provided in Article 7, Paragraph 2 or Article 8, Paragraph 2 of the Act on Elimination of Discrimination against Persons with Disabilities).

⑦ Such Guests repeatedly makes a request to the Hotel or its employees as specified in Article 5-6 of the Enforcement Regulations of the Hotel Business Act as a request whose burden is excessive in its implementation and which may seriously impede the provision of accommodation-related services to other guests.

⑧ Such Guests violate this Terms and Conditions, Terms of Use, etc.

(6) The Hotel falls under the provisions of Prefectural Ordinance of the Hotel Business Act of the Prefecture that has jurisdiction over the Hotel.

2. If the Hotel cancels Accommodation Agreements as described in Paragraph 1 above, the Hotel shall not charge the Guest for any accommodation services not yet provided.

3. In the event that the Hotel cancels the accommodation contract in accordance with the Paragraph 1, the Guest may request an explanation of the reasons for such cancellation.

Registration of Stay

Article 10

1. Guests shall register the following information at the front desk of the Hotel on the first day of their stay.

(1) Guests’ name, address and contact information

(2) If Guests are not Japanese citizens, their nationality and passport number.

(3) Other items as specified by the Hotel

2. If Guests choose to pay the fees described in Article 14 below by means other than cash, such as accommodation certificates or credit cards, it shall be indicated at the time of registration described in Paragraph 1 above.

Times of Use of Guest Suites

Article 11

1. The Guests are only able to use the allocated rooms from 3:00P.M. to 10:00A.M., unless otherwise stipulated as an accommodation plan. In the case of a continuous stay of two or more days, Guests may use the rooms throughout the day on all days except the date of arrival and departure.

2. Notwithstanding Paragraph 1 above, the Hotel may permit the use of the rooms outside the hours described in Paragraph 1 above. In such cases, Guests will pay additional fees specified by the Hotel.

Compliance

Article 12

During their stay, Guests shall comply at all times with the Hotel’s Terms of Use (including and not limited to guidance, warnings, information, etc.), as posted in the Hotel’s premises.

Hours of Operation

Article 13

1. The hours of operation of main Hotel facilities are as follows. Details on the hours of operation of other Hotel facilities are provided by brochures, notice boards, and floor and facility guides posted in each room.

(a) Curfew ········································································None*

(b) Front-desk services······················································From 7:00A.M. to 10:00P.M.

2. The hours listed in Paragraph 1 above are subject to change when necessary and under unavoidable circumstances. In this case, the Hotel will take appropriate measures to notify thereof.

Payment

Article 14

1. Breakdown and calculation of the accommodation fees, etc. payable by the Guests are provided in Table 1.

2. Guests will pay the accommodation fees, etc. as described in Paragraph 1 above at the front desk in cash, or otherwise by accommodation certificates, credit cards, or other equivalent forms accepted by the Hotel, at the time of Guests’ departure or when the Hotel charges the bill.

3. After the Hotel provides Guests with access to rooms, even if they choose not to stay in or use such rooms, the Hotel shall nonetheless charge the accommodation fee to Guests.

Responsibilities of the Hotel

Article 15

If the Hotel caused damage to Guests due to Accommodation Agreements, or performance or nonperformance thereof, the Hotel shall compensate Guests for such damage. However, the same will not apply if such damage is due to reasons for which the Hotel is not liable.

If the Hotel Fails to Provide the Promised Accommodation

Article 16

1. If the Hotel cannot provide Guests with the contracted rooms, the Hotel shall obtain their understanding and arrange other accommodation facilities to provide rooms as close as possible to the originally agreed conditions.

2. If the Hotel is unable to arrange the provision of alternative accommodations as described in Paragraph 1 above, the Hotel shall pay Guests compensation equivalent to the cancellation fee as damages. However, the same will not apply if Guests’ damage is due to reasons which the Hotel is not liable.

Handling of Bailed Goods, etc.

Article 17

1. In the event of damage to any cash, valuables or other goods bailed at the front desk by Guests, except in the case of acts of God or force majeure, the Hotel shall compensate Guests for such damage. However, if Guests have not indicated the value of such goods when asked to do so by the Hotel, such compensation shall be limited to 150,000 yen.

2. In the event of damage to any cash, valuables or other goods brought into the Hotel by Guests but not bailed at the front desk, if such damage is due to reasons which the Hotel is liable, whether by intention or negligence, the Hotel shall compensate Guests for such damage. However, if Guests have not indicated the value of such goods when asked to do so by the Hotel, such compensation shall be limited to 150,000 yen.

Storage of Guests’ Hand Luggage and Personal Effects

Article 18

1. If the Guests’ luggage arrives at the Hotel before Guests, only if the Hotel accepts such arrival in advance, the Hotel shall be responsible for storing such luggage, and the Hotel shall return it to Guests when they check in.

2. If Guests’ hand luggage and personal belongings are found left at the Hotel after their check out, the Hotel, in principle, shall wait for inquiries from Guests and ask for instructions. If no instructions are given from Guests, the Hotel will handle it by Hotel’s rules based on Lost Property Act or directions, instructions, etc. of the local police station. Furthermore, cash and valuables will be delivered to the nearest police station within 7 days (including the day on which they are found), and foods, drinks, or insanitary goods will be promptly handled by the Hotel’s rules.

3. The Hotel’s responsibility regarding Paragraph 1 is as described in Article 16 Paragraph 1 and responsibility regarding Paragraph 2 is as described in Article 16 Paragraph 2.

Responsibilities Regarding Parking

Article 19

When Guests use the Hotel’s parking facilities, the Hotel is merely the lender of a parking space; the Hotel is not liable for the care of Guests’ vehicle, whether vehicle’s key is bailed to the Hotel or not. However, if Guest’s vehicle is damaged while the Hotel is managing parking facilities, due to Hotel’s intention or negligence, the Hotel shall be liable for compensation of such damages.

Responsibilities of the Guest

Article 20

1. In the event of damage to the Hotel due to Guests’ intention or negligence, Guests shall compensate damages to the Hotel.

2. The entire hotel is non-smoking. If smoking (including electronic cigarettes and heated tobacco) is allowed in the guest room, you will be required to pay 50,000 yen as compensation for damages. However, if the actual damage caused to the hotel exceeds the amount, we will ask you to pay the actual amount of damage.

Severability

Article 21

1. If any provision of the Terms and Conditions, Terms of Use, etc. is found invalid under law, the validity of the remaining provisions will not be in any way affected.

2. If any provision of the Terms and Conditions, Terms of Use, etc. is found invalid or cancelled in relation to certain Guests, the validity of the provisions in relation to the remaining Guests will not be in any way affected.

Governing Law and Language

Article 22

1. The validity, construction, and performance of the Terms and Conditions, Terms of Use, etc. will be governed in the laws of Japan.

2. This Terms and Conditions and Terms of Use, etc., have been prepared in multiple languages. However, Japanese version shall prevail over other language versions.

Amendment

Article 23

If the Hotel deems necessary, the Hotel may amend this Terms and Conditions. If the Hotel decides to make such amendment, until the date 1 month prior to the effective date of such amendment, the Hotel will announce such amendment, amended Terms and Conditions, and its effective date on the homepage.

Table 1 Breakdown of Accommodation Fees, etc. (Related to Article 2 Paragraph 1 and Article 14 Paragraph 1)

Details

Total payable by the Guest	Accommodation fee	1. Basic accommodation fees {room fee (or room fee + dinner fee + breakfast fee)} 2. Service charge (“1.” (described above) multiplied by a percentage which the Hotel specifies)
	Additional fees	3.Fees for meals and drinks〔or additional fees (meals and drinks other than breakfast) and other user fees] 4. Service charge (“3.” (described above) multiplied by percentage which the Hotel specifies )
	Taxes	Consumption Tax Accommodation Tax Bathing Tax

Notes

1.The basic accommodation fees are as presented in the Hotel’s price list.

2.The Hotel’s accommodation fees per child is normally the same as per adult(Additional charges will apply if you use only bedding or meals). Depending on the season, however, a special infants’ fee and children’s fee may be set.
In the event of such changes in fees, the Hotel will inform Guests by suitable means. “Infants” mean infants between 1 and 6 years old, and “children” mean children between 6 and 12 years old.
In the event of revision of the tax laws, the taxes charged shall reflect said revision.
In the event of revision of the tax laws, the taxes charged shall reflect said revision.

3.Some hotels may be obliged to charge accommodation and spa-facility taxes.

Table 2 Cancellation Fees

Date notice of cancellation is received		None	Same day	Previous day	20 days’ prior notice	40 days’ prior notice
Number of cancelled persons		None	Same day	Previous day	20 days’ prior notice	40 days’ prior notice
General	Up to 14	100%	40%	20%	－	－
Group	15 to 99	100%	80%	20%	10%	－
Group	100 or over	100%	100%	80%	20%	10%

Notes

1.“%” indicates the percentage of the cancellation fee to the basic accommodation fee.

2.If the number of days in the stay is reduced, one day’s cancellation fee is charged regardless of the number of days by which the stay is reduced.

3.In the event of cancellation by some of the members of a group (15 guests or more), 10% (fractional amounts will be discarded) of the number of Guests notified 10 days in advance of the stay, will not be subject to cancellation fee.

4.Based on hotel deals, plans, or other special agreements otherwise planned by the Hotel, cancellation fee which differ from this Table 2 may be stipulated.

*At Hotel Sea Paradise Inn, the island is closed for certain hours of the day. Details are available here.

Go to TOP

TERMS & CONDITIONS

Hotels applicable to this terms & Conditions

The Prince Akatoki brand hotels, Park Regis By Prince brand hotels, Policy brand hotels, Park Regis brand hotels, Park Proxi brand hotels and Leisure Inn brand hotels

Please read these terms and conditions carefully.

All bookings made via our websites (www.seibuprince.com, www.theprinceakatokilondon.com www.parkregishotels.com www.leisureinnhotels.com, www.parkregisbyprince.com, www.thepolicy.com and www.parkproxi.com) or with applicable Seibu Prince Hotels and Resorts directly are made subject to these terms and conditions.

The person making the booking will be deemed to have accepted these terms and conditions on behalf of all persons staying at the Participating property under the booking once payment is made in relation to the booking.

The subjects dealt with in these terms and conditions are listed alphabetically.

Seibu Prince Hotels Worldwide reserves the right to change and/or modify any of these terms and conditions at any time without notice and such changes will become effective immediately. Please check these terms and conditions periodically for changes. The effective date of the following terms and conditions is 1 April 2024.

DEFINITIONS

In the following terms and conditions:

Seibu Prince Hotels Worldwide refers to Seibu Prince Hotels Worldwide (Australia) Pty Limited ABN 46 128 965 828, its related bodies corporate, the owner of any StayWell hotels that fall under the “The Prince Akatoki”, “Park Regis by Prince”, “Park Regis”, “Policy”, “Park Proxi” and “Leisure Inn” brands. and their current and former officers, employees, contractors, sub-contractors/consultants (including their respective employees and contractors) and agents,

“We”, “Us” and “Our” refers to Seibu Prince Hotels Worldwide.

“You” and “Your” refer to the person who makes or is making the reservation.

ADVANCED RESERVATIONS

Seibu Prince Hotels Worldwide will not guarantee or confirm a reservation made more than fifty-one (51) weeks or 358-days prior to arrival. Requests and quotes beyond this period may be possible however no rates or availability will be guaranteed and confirmed. Seibu Prince Hotels Worldwide reserves the right to cancel or amend (with reasonable notice) any reservation made beyond this period.

ARRIVAL / DEPARTURE

Check-in/arrival time for all of our hotels other than Park Regis Birmingham, Park Regis Singapore, Park Regis by Prince Dubai Islands, Park Regis Kris Kin Dubai, Park Regis Business Bay,Park Regis Lotus Bahrain and The Prince Akatoki London is from 14:00 (2:00PM) at the local time for the hotel to which the booking relates. Check-in/arrival time for Park Regis Birmingham, Park Regis Singapore, Park Regis by Prince Dubai Islands, Park Regis Kris Kin Dubai, Park Regis Business Bay, Park Regis Lotus Bahrain and The Prince Akatoki London is from 15:00 (3:00PM) at the local time for the hotel to which the booking relates. We allow guests to arrive earlier and can store any luggage until the room is ready.

Check-out/departure time for all of our Australian hotels is prior to 10:00 (10:00AM) at the local time for the hotel to which the booking relates. Check-out/departure time for Park Regis Birmingham, Park Regis Singapore and Park Regis Goa is prior to 11:00 (11:00AM) at the local time for the hotel to which the booking relates. Check-out/departure time for all of our other hotels is prior to noon (12:00PM) at the local time for the hotel to which the booking relates. For all of our hotels late check-out after the specified time may be possible (subject to availability) but may incur an extra fee. If the hotel is fully committed on the departure date, late departures or extensions not already confirmed will not be permitted.

BEDDING REQUESTS

Bedding requests should be made at time of booking. The meeting of bedding requests is strictly subject to availability.

BEST RATE GUARANTEE

We promise that you won’t be able to find a lower rate for any of our hotels anywhere online. We understand that looking for the lowest rate can be time consuming and frustrating. That’s why we ensure we have the lowest rate available on our own website so you won’t need to shop around. On the unlikely occasion that a lower rate is not listed on www.seibuprince.com, please contact us and we will be happy to match it. The rate must be publicly available and valid for the same arrival and departure dates., the same room type and the same booking terms and conditions. The rate must be listed in the local currency of the hotel, not influenced by a currency conversion and include goods and services tax (GST). Should the lower rate be the result of a third party website selling Seibu Prince Hotels Worldwide rooms at a loss (ie a lower rate than the rate we have provided the room to the third party website), then we may not be able to match that rate and this guarantee will not apply.

BOOKING AMENDMENTS/CANCELLATIONS/NO SHOWS

The conditions applicable to booking amendments and cancellations are generally set out in the booking confirmation. If no such term is set out in the booking confirmation then our standard cancellation policy will apply. This requires reservation cancellations or changes to be advised to us by 2PM (14:00) at the local time for the hotel to which the booking relates, two (2) days prior to arrival.

If you fail to cancel or amend a booking prior to the cut off time applicable to it then the booking will be treated as a non-cancellable booking. Cancellation of our bookings is permitted if the cancellation is made prior to the cut off time applicable to the booking.

Amendment of bookings is subject to availability and approval of the hotel for which the booking has been made and any request for a change to the booking must be made before the cut off time for the cancellation of the booking. Please note that a higher rate may apply to an amended booking if the change is accepted by the relevant hotel.

Some of our bookings are offered on the basis that they are fully prepaid and no cancellation or amendment of these bookings are permitted. Rates such as early bird or advanced purchase rates, or saver value rates, are strictly non-refundable and amendments and cancellations of these bookings will not be permitted.

Regardless of the type of booking, if a guest does not arrive by 6PM on the arrival date at the local time for the hotel to which the booking relates without confirming a later arrival time with the hotel, the reservation will be released and 100% of total charges set out in your booking confirmation will be payable by you. Any prepayment will also be forfeited.

Over high demand and special event periods, alternative cancellation policies may apply if notified to you in writing on the booking confirmation. The cancellation policy for these bookings will be communicated during the reservation process and can be supplied in a confirmation email when requested.

CAR PARKING

Car parking is subject to availability. Car Parking may be available at some of our participating hotels. At some hotels parking is available free of charge and at some of our hotels parking is available if the parking charge applicable at the hotel is paid by you. The availability of parking at our hotels is not guaranteed unless written confirmation is given to you by the hotel as part of the package booked by you with the hotel. Please contact the relevant hotel if you wish to discuss parking with them. If you park a vehicle at one of our hotels you agree to enter the car park at your own risk. Seibu Prince Hotels Worldwide does not accept any responsibility for any damage or loss to your property or property belonging to anyone else.

CREDIT CARD AUTHORISATION

A credit card pre-authorisation will be required at check in to cover accommodation costs and or incidental items (including charges applicable for any damage to the room occupied by you or your guests during your booking, any cleaning costs over and above normal room servicing and any items which are missing from the room occupied by you or your guests during your booking). We will pre-authorize a credit card for any charges we deem appropriate to cover accommodation and or incidental charges that may be applicable based on the length of stay and room type. Please ensure you have sufficient funds to cover additional incidentals for this purpose. Unused funds from this pre-authorization will be released within 14 days after departure from the hotel. Where a credit card is not available a cash security deposit will be required on check-in (please confirm the level of cash deposit required with the property prior to arrival as access to a room will not be given without a credit card pre-authorisation or cash deposit acceptable to Seibu Prince Hotels Worldwide).

CREDIT CARD SURCHARGES

A non-refundable credit card surcharge applies when paying with a credit card at all Seibu Prince Hotels Worldwide . Surcharge varies depending on the type of credit card used and the location of the property.

The current applicable fees are:

For Qld properties – Visa and MasterCard attract a transaction fee of 0.9%; American Express issued by banks attracts a fee of 1.98%; American Express issued by AMEX and Diners Club attract a fee of 3.5%. UnionPay attracts a fee of 3%. There is no surcharge when paying with EFTPOS.

For Park Regis City Centre – Visa and MasterCard attract a transaction fee of 1.70%; American Express issued by banks attracts a fee of 1.98%; American Express issued by AMEX and Diners Club attract a fee of 3.5%. UnionPay attracts a fee of 3%. There is no surcharge when paying with EFTPOS.

For other Australian properties – Visa attracts a transaction fee of 1.27%; MasterCard attracts a transaction fee of 1.64%; American Express issued by banks attracts a fee of 1.98%; American Express issued by AMEX and Diners Club attract a fee of 3.5%. UnionPay attracts a fee of 3%. There is no surcharge when paying with EFTPOS.

For Park Regis Lotus Bahrain – Visa and MasterCard attract a transaction fee of 1.9%; American Express issued by banks attracts a fee of 3.35%; American Express issued by AMEX and Diners Club attract a fee of 3.5%. UnionPay attracts a fee of 3%. There is no surcharge when paying with EFTPOS.

For all other properties – no fee.

EVICTION OF GUEST

Seibu Prince Hotels Worldwide may evict a guest or visitors without warning. Guests who are evicted from any Seibu Prince Hotels Worldwide will be blacklisted from all hotel locations and we may choose to notify the police. A guest is subject to such eviction should any of the following occur:

Intoxication or unsavoury behaviour

Overcrowding of hotel rooms or apartments by exceeding maximum capacity allowed under these terms

Physical assault or verbal abuse of hotel staff and/ or other hotel guests

Wilful damage to Seibu Prince Hotels Worldwide (a fine will also apply)

Any incident for which the police need to be called onto the premises

Any behaviour posing a safety threat to others

Ignoring request to reduce excessive noise

Throwing of objects from windows or over balconies

Smoking within the room (a fine will also apply)

Failure to make payment

Breach of these terms and conditions

EXTRA PERSONS

In relation to properties located in the Middle East, only guests who have registered with reception and provided their passport or valid photo identification details are permitted in rooms.

FAILURE TO PAY

If a guest fails to pay immediately upon demand any amount owing to Seibu Prince Hotels Worldwide, pursuant to the reservation (including but not limited to accommodation charges, F&B charges, car parking fees, telephone charges, room damage/smoking fines, other incidental charges). Seibu Prince Hotels Worldwide may deny you and your guests access to the room which you have booked and require that you vacate the premises.

FIRE ALARMS

In relation to our Australian hotels, careless and/or deliberate activation of the Hotel Fire Alarm System, will automatically incur a substantial fee to be paid immediately by the registered guest. The fee will be equal to the fee charged to the property by the fire brigade to cover the cost of the call out. The size of the fee varies from property to property but typically exceeds $1,000.

FORCE MAJEURE

Seibu Prince Hotels Worldwide is not responsible for any loss or damage arising out of any occurrence or conditions beyond its control including acts of God, war, terrorism, government regulations, natural disasters, strikes, civil disorder, thefts, third party delays, vehicle defects or curtailment of third party transportation facilities. All travel arrangements and observance of laws and government regulations are your responsibility.

GROUP RESERVATIONS

More than ten (10) reservations made by a single person or separate reservations made by a number of guests travelling together is considered by Seibu Prince Hotels Worldwide as a group. Any separate reservations made for the purpose of group reservations via our reservation teams and via any form of online distribution channels may be cancelled and a group proposal may be supplied. Different terms and conditions apply for group reservations as stated in the group accommodation agreement (if applicable). This policy also applies to a travel agent making ten (10) or more bookings via their booking system.

GUEST ROOM DAMAGE

The guest who registers at check-in/arrival will be responsible for any damage to any rooms and contents during the stay dates. The registered guest will be liable for damages caused (including those by third parties visiting the rooms) which will result in forfeiting any deposits, pre-payment and also may be subject to additional charges (including charges to pre-authorised credit cards and or loss of security deposits). Seibu Prince Hotels Worldwide is entitled to process any charges in addition to accommodation to the presented credit card supplied at check-in/arrival.

GUEST COURTESY

For the comfort of all our guests, noise must be kept to a minimum so everyone is able to enjoy a peaceful and comfortable stay. We require that any non-registered visitors leave all rooms by 23:00 (11PM) at the local time for the hotel to which the booking relates each evening.

HOW TO CONFIRM YOUR RESERVATION

Reservations can be made online at www.seibuprince.com or by calling the individual property that you wish to stay at.

INTERNET

Complimentary WI-FI access is available at every Seibu Prince Hotels Worldwide property.

MAXIMUM CAPACITY PER ROOM OR APARTMENT

Please refer to requirements provided by individual properties and/or listed on your booking confirmation.

MINIMUM LENGTH OF STAY

A minimum length of stay may apply during high demand or special event periods, as determined by Seibu Prince Hotels Worldwide. If you confirm a reservation over such periods, you agree to stay for the required minimum nights.

PAYMENT

For bookings made on flexible terms, full payment for room charges related to your booking is required 48 hours prior to arrival. For non-refundable reservations (eg advanced purchase rates or saver value rates), full payment is required at the time of booking. For high-demand periods and special event dates, payment method is restricted to non-refundable only, meaning full prepayment is required upon confirmation of bookings and bookings are non-refundable. Incidental charges incurred during your stay are charged upon check out. A pre-authorization on your credit card will be taken at check in to ensure funds are available for payment of any incidental charges. Seibu Prince Hotels Worldwide accept payment made via EFTPOS, Visa, MasterCard, American Express, Diners Club and UnionPay. Surcharge applies to all credit card payments.

PET POLICY

Seibu Prince Hotels Worldwide does not permit pets (excluding guide dogs) at any locations. Having an animal (excluding guide dogs) on site is considered a breach of your stay conditions and you will be asked to vacate the property immediately. Guide Dogs are permitted and must be harnessed and wear a registration tag that displays their registration number in public areas. Please advise us upon reservation if you have a Guide Dog.

PROPERTY PHOTOGRAPHS AND DESCRIPTIONS

Whilst care is taken to ensure that the description of facilities and services of Seibu Prince Hotels Worldwide hotels is accurate, facilities are continually being changed, upgraded, and on occasion taken out of service. If any feature/facility is essential to you in choosing a particular property, it is your responsibility to confirm with the property prior to making your booking that the feature/facility will be available during your stay.

To the extent permitted by law, Seibu Prince Hotels Worldwide is not responsible or liable for any errors or changes to property or facility descriptions nor any differences between the photos of facilities and the actual condition of facilities. Not all room types at a hotel are photographed on our websites and the actual look and feel of the room you occupy may differ from the image shown on the website. In addition, property images and floor plans are indicative only and actual rooms occupied may vary in décor, standard of finish or layout.

Any map images are for general information and may not reflect actual routings, locations or services. Seibu Prince Hotels Worldwide is unable to guarantee the accuracy of destination shots and is not responsible for any works which may be underway outside the property.

PHOTO IDENTIFICATION

A valid form of photo identification (ID) matching the name of the guest in the reservation must be presented at the time of check in. This is required at all of our locations in order to verify your identity for security purposes and to protect the credit card holder. A valid passport, driver’s license or proof of age card are all valid forms of photo identification accepted by Seibu Prince Hotels Worldwide hotels. This ID may be photocopied and stored securely as record due to increasing credit card fraud. As per our privacy policy, any personal information contained on the collected identification will not be on-sold to any third party and will be carefully disposed of together with all other documentation relating to your stay at the end of the period when records relating to your stay may be lawfully disposed of by Seibu Prince Hotels Worldwide. If you are unable to provide photo ID on check-in your booking may be cancelled and you will be liable to pay Seibu Prince Hotels Worldwide an amount equal to the full reservation cost and all prepayments you have made in relation to the reservation will be forfeited to Seibu Prince Hotels Worldwide.

RATES AND CHARGES

The currency applicable to any quoted rates is either specified with the quoted rate or, if not specified, is in the local currency where the relevant hotel is located. All quoted rates are subject to change at any time until a booking confirmation is issued. Unless specified otherwise in a quote, Australian quoted rates are inclusive of all compulsory government or regulated charges and taxes (for example GST) where applicable and quotes for properties outside Australia are exclusive of service fees and all compulsory government or regulated charges and taxes (for example GSTVAT, Municipality fees and tourism office charges) where applicable.

Quoted rates do not include transport to or from the property or items of a personal nature including but not limited to laundry, telephone, taxis, room service, meals or transfers, airport taxes, unless otherwise indicated. If you have been quoted a rate that includes meals you should contact the relevant property directly to obtain details of these inclusions.

Some rates which are quoted are valid only for a minimum number of nights and if the number of nights included in your booking changes the rate may also change.

Seibu Prince Hotels Worldwide reserves the right to amend rates that have been confirmed incorrectly due to human or distribution errors.

RELEASE, INDEMNITY AND APPLICABLE LAW

To the extent permitted by the law, you agree to release, indemnify and hold harmless, Seibu Prince Hotels Worldwide against, from and in respect of all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including but not limited to consequential and economic losses, property loss/damage and damages for injury, including personal injury and death) arising out of, caused by, attributable to or resulting from your booking or your stay at any Seibu Prince Hotels Worldwide hotel except to the extent such expense, cost, liability, claim, action, proceeding, damage, judgment or loss arose out of, was caused by, attributable to or resulted from Seibu Prince Hotels Worldwide’s negligence, wrongful act/omission or breach of these terms and conditions

To the extent permitted by law the aggregate of Seibu Prince Hotels Worldwide’s liability to you is limited to an amount not exceeding the amount paid by you for your booking.

Each indemnity in these terms and conditions is a continuing and independent obligation and survives the termination or expiry of these terms and conditions.

To the extent permitted by law, all conditions, warranties, guarantees, rights, remedies, liabilities and other terms implied or conferred by statute, custom or the general law that impose any liability or obligation on Seibu Prince Hotels Worldwide are excluded under these terms and conditions.

Notwithstanding the foregoing, our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law or other legislation. For major failures with the service, you are entitled:

to cancel your service contract with us; and

to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

RIGHT OF ENTRY TO ROOMS BY SEIBU PRINCE HOTELS WORLDWIDE

Seibu Prince Hotels Worldwide may enter guest rooms at any time but will knock and call out to guest before entering. Room may be entered for a variety of reasons including room servicing or if Seibu Prince Hotels Worldwide has a legitimate cause for concern eg disturbing noises from the room or if the in-house guest has not been seen or heard from over a period of time.

RIGHT TO REFUSE GUEST ENTRY

Seibu Prince Hotels Worldwide reserves the right to refuse a guest entry to a hotel. Seibu Prince Hotels Worldwide is not required to provide reasons for any such refusal.

ROOM ALLOCATION

In the unlikely event that Seibu Prince Hotels Worldwide cannot provide accommodation at the property which you have booked, Seibu Prince Hotels Worldwide will at no additional expense to you relocate you into an alternative property which in the reasonable opinion of Seibu Prince Hotels Worldwide is of comparable quality and in a comparable location. If a property of comparable quality in a comparable location is not available, Seibu Prince Hotels Worldwide may relocate you to a property of less comparable quality or less comparable location in which case Seibu Prince Hotels Worldwide will pay you an amount which it reasonably believes represents the difference between the rate payable for the alternate property and the rate paid by you for the property which you had booked.

Should you wish to be relocated to an alternative property other than the property chosen by Seibu Prince Hotels Worldwide, you will be required to pay any difference in price between Seibu Prince Hotels Worldwide’s choice of property and your chosen property.

If Seibu Prince Hotels Worldwide and you cannot agree on an alternative property then Seibu Prince Hotels Worldwide will cancel your booking and will refund any prepayment you have made to you.

Specific room numbers (within the type reserved) and floor allocations are subject to availability upon check-in/arrival and cannot be pre-allocated or guaranteed. Higher and/or upgraded room types need to be reserved at time of reservation.

ROOM SERVICING

All room reservations include departure cleans. Some room rates do not include daily room servicing. Please check the inclusions in your room reservation before confirming your booking. Additional room servicing is available from the property for an additional cost or charge. Please contact the reception of the property to arrange same.

SECURITY AND LOSS PREVENTION

All Seibu Prince Hotels Worldwide hotels are secured environments and we do everything possible to ensure security levels are maintained. However, Seibu Prince Hotels Worldwide accepts no liability for any personal possessions that are lost, stolen or misplaced whilst on premises.

SMOKING POLICY

All Seibu Prince Hotels Worldwide properties are non-smoking and smoking in the rooms or public areas is strictly prohibited. Fines and cleaning fees will apply to guests who do not adhere to this policy.

SPECIAL REQUESTS

While Seibu Prince Hotels Worldwide attempts to satisfy all special requests, Seibu Prince Hotels Worldwide does not guarantee that special requests can be accommodated.

THIRD PARTY SELLING

Seibu Prince Hotels Worldwide does not permit resale of rooms to a third party for trade purposes without prior written consent. Seibu Prince Hotels Worldwide reserves the right to accept or reject any reservations made through an unauthorized third party. This policy also applies to group reservations and reservations made on negotiated corporate or agent rates.

THIRD PARTY PRODUCTS AND SERVICES

Third party products or services are sometimes sold together with accommodation provided by Seibu Prince Hotels Worldwide. In such circumstances the third party is entirely responsible for supplying the products or services to you and any involvement Seibu Prince Hotels Worldwide has in facilitating your booking with the third party is as the third party’s agent. Seibu Prince Hotels Worldwide is not the supplier of these third party products and services and to the extent permitted by law Seibu Prince Hotels Worldwide is not liable for any failure by the third party to provide the products or services, nor for any act, error, omission, default or negligence of the third party.

All third party coupons, vouchers, receipts and tickets are issued subject to the terms and conditions specified by those third parties.

Seibu Prince Hotels Worldwide does not warrant the accuracy of any information, statements or representations made by third parties.

TRAVEL INSURANCE

Seibu Prince Hotels Worldwide recommends that all guests purchase comprehensive travel insurance at the time of booking. This insurance needs to be arranged by guests from an insurer selected by them at the guest’s expense. Seibu Prince Hotels Worldwide recommends that such insurance should cover all relevant items including loss of prepayments through cancellation, loss or damage to personal baggage, loss of money and medical expenses.

UNACCOMPANIED MINORS

All children under the age of 18 are considered minors and must be accompanied by a responsible adult (parent or authorized guardian) during the whole stay. Any minors who are not accompanied by a responsible adult are not permitted to stay at the hotel, regardless of having a confirmed reservation. Seibu Prince Hotels Worldwide reserves the right to refuse check in to or evict any individual under the age of 18 years that is not accompanied by a responsible adult. In such case the reservation will be cancelled and 100% of total charges set out in your booking confirmation will be payable by you. Any prepayment will also be forfeited.

USE OF INFORMATION AND PRIVACY POLICY

You consent and authorise Seibu Prince Hotels Worldwide and the relevant hotel to collect, use and disclose your personal information for the purposes of administering your booking and providing you with any services associated with your booking.

You also consent to information which you have provided to Seibu Prince Hotels Worldwide or the relevant property as part of your booking being used by Seibu Prince Hotels Worldwide , the relevant property or any of their related bodies corporate for the purpose of informing you about offers and promotions which relate to Seibu Prince Hotels Worldwide or its properties subject to any restrictions set out in our Privacy Policy.

Seibu Prince Hotels Worldwide will not provide or disclose any information you have provided to Seibu Prince Hotels Worldwide or the relevant property to any person other than a related body corporate without your prior written consent.

Upon request by you and to the extent permitted or required by law, Seibu Prince Hotels Worldwide will provide you with access to and/or the ability to correct your personal information however only the person who made the booking will be entitled to access and/or correct personal information pertaining to that booking.

Seibu Prince Hotels Worldwide will erase your personal details from our marketing database on receipt of a written request from you to do so. Seibu Prince Hotels Worldwide will retain your personal information in its booking system and on tax and accounting records for the period that such retention is required by law or government regulation.

For more information, please refer to our Privacy Policy on our website.

VALUABLES

You agree that any money or other valuables, goods or vehicles that belong to you, bought into the hotel building, grounds or car park remain your responsibility.