Notice Regarding a Login Issue on the Seibu Prince Global Rewards App on Certain iOS Devices
[July 31, 2026]
Dear Valued Customers,
Thank you for your continued support of Seibu Prince Hotels & Resorts and the Seibu Prince Global Rewards app.
We have identified an issue affecting some users of the iOS version of the app in which error messages such as "Invalid token" are displayed, preventing users from signing up or logging in. We apologize for the inconvenience. Please try the following and check whether the issue is resolved.
- Update the app to the latest version - Quit the app and launch it again - Delete the app and reinstall it
Earning and Using Points Please present your SEIBU PRINCE CLUB app or online membership card.
Booking Accommodations or Restaurants and Confirming Bookings Please use the official website or contact the establishment that you plan to visit.
Using App-Exclusive Coupons Please present your SEIBU PRINCE CLUB app or online membership card at the establishment. The staff will verify your customer number and provide your coupon benefits. Please contact the establishment you plan to visit to confirm which coupons are accepted.
Campaign Entries Please contact the establishment you plan to visit or the Seibu Prince Global Rewards Concierge Desk. The staff will check whether there are any campaigns you can enter. Note: It may take some time for staff to respond.
We sincerely apologize for any inconvenience this may cause. Thank you for your understanding.
