[Notice of Resolution] Automated Email Delivery Issue

[October 6, 2026]

We would like to inform you that the issue affecting the delivery of automated emails, including pre-stay notifications and post-stay thank-you emails for certain reservations, was resolved on October 6, 2026. These emails are now being delivered as expected.
We sincerely apologize for any inconvenience this issue may have caused our guests and appreciate your understanding and continued support.

Notice Regarding Automatic Email Delivery Issues

[July 22, 2026]

We are currently experiencing an issue in which automated emails, such as pre-stay information emails and post-stay thank-you emails, are not being delivered for some reservations.
We are actively investigating the cause of this issue and working toward a resolution.
We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.
We will provide further updates as soon as additional information becomes available.
Thank you for your understanding.