Frequently Asked Questions (FAQ)

We do not use wait lists for reservations. (Some hotels offer a room availability notification service. )

Extended use of rooms is subject to availability on the day. An additional fee will be charged based on your departure time.

Please contact the hotel for details.

See the list of hotels here

There is no curfew, but if you will be arriving later than the scheduled time, please contact the hotel front desk on the day of your arrival.

*1 Hotel Sea Paradise Inn is excluded

See here for more information.

We will be happy to hold your luggage. Please ask at the hotel front desk.

The Prince Kyoto Takaragaike and Lake Biwa Otsu Prince Hotel can also accept luggage drop-offs at the Welcome Counter at the Hachijo Exit in Kyoto Station. The luggage will be delivered to the hotel.

If you are staying at The Prince Karuizawa, The Prince Villa Karuizawa, or Karuizawa Prince Hotel East Cottage Type A, you can drop off your luggage at the Karuizawa Prince Hotel Guest Service Center Smile Concierge.

Please select a non-smoking room when you make your reservation online.

Please enter the name of the guest (first name and last name) when making a reservation online.

Changes can be made online to any of the plans you have requested, subject to our cancellation policy.

In order to ensure that our customers use the system appropriately, we have established the Internet Accommodation Reservation System Terms of Use. Please review and agree to these Terms of Use before you make a reservation.

In order to use this system and receive services, you are required to comply with the hotel's Accommodation Agreement and the Terms of Use, which are provided separatelyInternet Accommodation Reservation System Terms of Use are available here 

Accommodation Agreement is available here

When you check in, we will ask you for an advance deposit or credit card payment authorization.

If you cancel on the day before your stay, 20% of the room fee will be charged.

If you cancel on the day of your stay, 80% of the room fee will be charged.

If you cancel without notifying us and do not arrive ("no-show"), 100% of the room fee will be charged.

If you wish to change a reservation made on the internet, you must cancel the reservation and make it again. This is the only case in which a cancellation fee will not be charged.

We are happy to accept VISA, MASTERCARD, JCB, AMEX, UC, DC, UFJ, NICOS, SAISON, and SEIBU PRINCE CLUB Card Saison.

For other cards, please contact the hotel directly.

You will only be asked to enter your password if you have applied for the Identity Authentication Service with your credit card company and have registered a password.

Please contact your credit card company for the password for the Identity Authentication Service.

[Credit Card Companies' Identity Authentication Services (3D Secure)]

VISA Authentication Service　※Jump to Japanese Web site
https://www.visa.co.jp/pay-with-visa/security/secure-online-shopping.html

Mastercard ID Check　※Jump to Japanese Web site
https://www.mastercard.co.jp/ja-jp/personal/features-benefits/id-check.html

JCB Identity Authentication Service "J/Secure(TM)"　※Jump to Japanese Web site
https://www.jcb.co.jp/service/safe-secure/activity/jsecure/

American Express SafeKey
https://www.americanexpress.com/us/security-center/safekey/

Members can take advantage of their membership benefits when making room reservations on the official website. See here for more information about benefits.

Unfortunately, reservations are not accepted.

If you wish to make arrangements for these, please contact the hotel's reservation staff in advance.

Digital brochures are available. See here ※※Jump to Japanese Web site